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Terms Conditions

We set clear terms for your Caji Time account so you know what applies when you deposit via bKash, Nagad or Rocket, place bets on cricket markets or spin slots, and request withdrawals.

Account eligibilityPayment termsWithdrawal rulesDispute resolutionPolicy updates

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How These Terms Apply

Caji Time Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of Caji Time depends on local law and eligible regions in Bangladesh. We operate where permitted and expect you to confirm eligibility before opening an account. When you register, deposit funds via bKash, Nagad or Rocket, and play our live tables, slots or sportsbook

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markets, you accept these terms in full. We reserve the right to verify your identity, request documentation for withdrawals, suspend accounts that breach these conditions, and update terms with notice posted on this page. Your continued use after updates means you accept the revised terms. Accounts
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found in breach may be closed and balances forfeited where local regulations allow. We aim to process withdrawals within stated timeframes, but actual speed depends on payment-method processing and any verification we need to complete. Promotional offers carry separate terms published on the relevant promo page.
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Disputes are handled through our support channels first; escalation paths depend on local law. You are responsible for keeping login credentials secure and reporting unauthorised access immediately. We do not guarantee uninterrupted service and are not liable for losses caused by downtime, technical faults, or force
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majeure events beyond our control.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY COMMITMENT

How We Handle Terms Enforcement

We apply these terms consistently so every account is treated the same way. Our verification process checks identity and payment ownership before releasing withdrawals. We log account activity to detect breaches and protect against fraud. When a rule is broken, we investigate before taking action and explain the decision through your registered contact method.

Identity Verification

We ask for ID scans, utility bills or selfies when you request your first withdrawal to confirm account ownership and comply with local regulations where applicable.

Activity Monitoring

We track deposits, bets, and withdrawals to spot unusual patterns that might signal account sharing, bonus abuse, or unauthorised access, then investigate before restricting accounts.

Dispute Handling

If you disagree with a decision, reply to our email or open a chat ticket with evidence. We review the case, check logs, and respond with our final position within stated timelines.

Term Updates

We post updates to this page and send account notifications when terms change. Major changes get at least seven days' notice so you can review them before they take effect.

POLICY CONTACT

Questions About These Terms

If a term is unclear or you need clarification on account restrictions, withdrawal conditions, or policy updates, reach us through the channels below. Our team can walk you through specific clauses, explain how a rule applies to your situation, and confirm what documentation we need for verification.

Team online

Live Chat

Open the chat widget in your account dashboard or on any page footer to speak with our team about account terms, payment rules, or dispute steps in real time.

Email Support

Send detailed questions about these terms to our support address. Include your account username and the specific section you need help with for a faster response.

Help Centre

Browse our policy articles covering account eligibility, withdrawal timelines, responsible-play tools, and how we handle breaches. Each article links back to the relevant term here.

Common Questions About Our Terms

Account eligibility depends on local law and eligible regions in Bangladesh. You must be of legal age, provide accurate registration details, and confirm you meet local requirements before depositing or playing.

We investigate, send a warning or request clarification, and may suspend or close your account depending on the breach. Serious violations like fraud or bonus abuse can lead to balance forfeiture where regulations allow.

First withdrawals require identity checks. We ask for ID documents and proof of payment ownership before releasing funds. Delays happen if documents are unclear or do not match account details, so submit sharp scans.

We post updates on this page and send account notifications. Check your inbox or dashboard alerts regularly. Continued use after an update means you accept the new version of these terms.

Contact support through live chat or email with your case details. We review account logs, explain our reasoning, and adjust decisions if we made an error. Escalation paths depend on local law.

Yes. Each promo published on our site carries its own rules for eligibility, wagering, and withdrawal. Those terms work alongside these account terms, and both apply when you claim an offer.

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